Portal Services
Smart City’s SmartPortal solution provides value-added content and
services to hotel guests using High-Speed Internet Access. The
SmartPortal enables a customized guest experience that is easily
controllable using a web-based administration console that
integrates with select third party gateways.This user-friendly
portal system provides for simplified administration of services
ranging from development of flexible payment plans, customizable
branding, easy-to-access revenue, and usage reporting.
Hotel management can optimize and control the critical elements
of the HSIA service offering including:
- Service pricing
- Location customization of content and service offerings
- End-user billing options (PMS integration required)
- Content
- Advertising
- Branding
Hotels benefit from the business flexibility provided by the
Smart Portal system:
- Optimize revenue streams through pricing by location:
- Guest rooms
- Lobbies
- Meeting rooms
- Integrated payment and billing methods conform to existing
accounting processes
- Dynamically create promotions for special guests and events
- Offer extended stay/subscription pricing packages
- Additional guest/marketing information through service
tracking and reporting
- Simple accounting reconciliation with integrated financial
reporting
- Cross sell guest services using integrated promotional
capabilities
Template Based System
SmartPortal customizable templates for guest facing portal web
pages
- Point-and-click customization of branding element, content, and
links
- Customization and configuration of:
- Location branding
- Partner branding
- Multilanguage (Customer must provide translation – Roman
Alphabet)
- Device type (automated)
- End user profile (automated)
- Content services modules including:
- Service information/FAQ
- Property photos and information ads/promotions
- Hotspot locator help/support
- Flight info*
- Local info*
- Weather*
- News and sports*
- Affinity programs**
*Content subscription fee required
**Custom integration required
Dynamic Product Catalog
Supports multiple types of IP-based products and services
- Internet access
- Time blocks
- Per minute
- Bandwidth-based
- Usage-based (data transfer, time)
- Subscription products
- Variable term products (days, weeks, months)
- User self-provisioning of IDs and passwords
- Authorization of subscription users
- Prepaid products
- Usage-based time block products with defined product lives
- User selected IDs and passwords or predefined access codes
- Products assignable and customizable on a location-by-location
basis
Payments
Support multiple payment options:
- Credit card billing
- Integrated credit card billing options
- Standards-based credit card API for interfacing existing credit
card gateways
- PMS billing (Requires PMS integration)
- Integrated billing to 30+ standard PMS systems
- Standards-based PMS API for interfacing PMS systems
- Access codes
- Prepaid vouchers
- Promotional codes for free access
- Supports variable/multiple users and variable duration
Reporting
Support numerous reporting options:
- Transaction Summary Report
- Usage Summary Report
- Administration Activity Report
- User Customized Daily Report
- Revenue Report
- Session Duration Report
- Pricing Package Selection Report
- Authorization Method Report
- Payment Type Summary Report
Security
System provides tiered administrative access:
- Roles-based admin groups
- Super admin
- Reporting admin
- Pricing admin
- Content admin
- Subscriber admin
- Administrative reporting for system abuses
- Reporting groups assigned at multiple location levels
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